Refund & Cancellation Policy

This policy applies to service payments made to Heighten Groups for digital catalogue setup, subscriptions, consultation, training and online support services.

Cancellation before work starts

If a customer cancels the service before work has started, a refund may be considered after deducting payment gateway charges or administrative charges, if applicable.

After work has started

Once service setup, consultation, training, configuration, content work, catalogue setup or support work has started, the service fee is generally non-refundable.

Subscription cancellation

Monthly or yearly subscriptions can be cancelled before the next renewal. Amount already paid for the active subscription period is generally non-refundable after activation.

Duplicate or failed payment

In case of duplicate payment or payment debited but service not activated, customers should contact us with payment reference details. Valid refund requests will be processed after verification.

Refund timeline

Approved refunds are normally processed within 7 to 10 working days, subject to bank/payment gateway timelines.

How to request refund

Email heightengroupss@gmail.com or call +91 91593 11156 with your name, mobile number, payment date, amount, payment reference and reason for refund/cancellation.